SharePoint Developer at Liverpool Victoria, LV= in Westbourne, UK.
My previous ventures took me to an Internet Service, Telecom and Colocation Provider called C4L / CORETX and IBM China in Shanghai. The path to China started at Flight Refuelling Limited in Wimborne, UK, where I began my career as an aerospace engineering apprentice.
I am quality focused with an inquiring mind and enjoy troubleshooting problems through to resolution. I believe in investing good time into developing staff and sharing knowledge through documentation and workshops.
I have a desire to achieve and a drive to learn new skills through applying myself to new and exciting challenges.
For more information about the following job roles, take a look at my Job roles page.
2020 – present
Following successful demonstration of SharePoint development capabilities and delivery of several key sites I accepted a role where I was able to continue SharePoint development but as a primary function.
2016 – 2020
I led support and development functions on and offshore for SharePoint, Drupal, Mendix and Shared Services. Our primary function was to support the business taking ownership of Incidents, Requests and Problems.
I was also the lead SharePoint designer and developer and delivered over 30 bespoke websites which included custom master templates, custom forms, rest api, jslink, external data imports, tailored UX and UI designs, complex workflows and normalised lists all within our SharePoint on premise estate across 2007, 2010, 2013, 2016 and 2019.
2016 – 2016
Appointed to establish standards of delivery. My time at TMB was short lived due to being invited into LV= for an interview. During my 6 months I was responsible for being an escalation front for various hotel general managers across the country. I managed a team of field engineers and the onsite administration and service delivery team.
2011 – 2016
As Service Desk Team Leader my role was to improve operational and organisational efficiencies within the team, ensuring that incidents were resolved within SLA and leading the service desk to ensure that team and individual KPIs were met. Responsibilities included technical and account escalation, performance review and forecast, major incident communication and publication.
I was also the lead Salesforce CRM and RemedyForce system administrator. Functions included BAU operations, new process implementation, change management, documentation and training.
Before promotion into leadership I graduated through 1st, 2nd and 3rd tiers of technical support. Technical disciplines included troubleshooting and resolving networking, systems, telecom and data centre incidents.
2006 – 2010
Author and editor of technical information for IBM system z mainframes. I also become our Lotus Notes Team Room designer and developer. Our work was conducted in Shanghai in collaboration with our US counterparts.
1999 – 2006
Calibration Engineer
Managed internal system and software infrastructure; handled new and existing contracts; performed and developed lab test, repair and calibration procedures for electrical and mechanical equipment.
Technical Support
Delivered the Metrology Calibration system and SQL server; provided training and support for Microsoft Access databases, Windows, Office and assisted with internal Service Desk functions.
Software Quality Engineer
Responsibilities included internal and occasional external auditing to maintain conformance with ISO 9001 and TickIT certifications; review and documentation of company control procedures; creation and follow up of non-conformance actions; software test and inspection.
Microsoft Access Developer
Designed and developed internal and external databases ensuring data was normalised, secure and backed up.
1998 – 1999
| General assistant | Maintained provisions. |
If you’d like to know more about the following job roles and other job roles I’ve had over the years please visit www.david-spicer.com/cv.
Following successful demonstration of SharePoint development capabilities and delivery of several key sites, in March 2020 I accepted a role where I was able to continue SharePoint development but as a primary function. Prior to this I was the SharePoint, Drupal, Mendix and Shared Services Application Owner where I led support and development functions on and offshore. Our primary function was to support the business taking ownership of Incidents, Requests and Problems.
I was also the lead SharePoint designer and developer and delivered over 30 bespoke websites which included custom master templates, custom forms, rest api, jslink, external data imports, tailored UX and UI designs, complex workflows and normalised lists all within the SharePoint on premise estate across 2007, 2010, 2013, 2016 and 2019.
Appointed to establish standards of delivery. My time at TMB was short lived due to being invited into LV= for an interview. During my 6 months I was responsible for being an escalation front for various hotel general managers across the country. I managed a team of field engineers and the onsite administration and service delivery team.
As Service Desk Team Leader my role was to improve operational and organisational efficiencies within the team, ensuring that incidents were resolved within SLA and to lead the Service Desk to ensure that team and individual KPIs were met. Responsibilities included technical and account escalation, performance review and forecast, major incident communication and publication.
I was also the lead Salesforce CRM and RemedyForce system administrator. Functions included BAU operations, new process implementation, change management, documentation and training.
Before promotion into leadership I graduated through 1st, 2nd and 3rd tiers of technical support. Technical disciplines included troubleshooting and resolving networking, systems, telecom and data centre incidents.
Author and editor of technical information for IBM system z mainframes. I also become our Lotus Notes Team Room designer and developer. Our work was conducted in Shanghai in collaboration with our US counterparts.
| Shaw Academy | Diploma, Wed Design |
| Shanghai Maritime University | Diploma, Chinese Mandarin |
| Teaching and Training Centre | CELTA, English Language Teaching to Adults |
| Bournemouth University | |
| HND Computing / Foundation Degree | |
| – Software engineering | |
| – Operating systems | |
| – Networks | |
| – Group project | |
| Bournemouth University | |
| HNC Computing | |
| – Software engineering | |
| – Programming | |
| – Human Computer Interaction | |
| – Database systems | |
| – Systems architecture | |
| – Software engineering management | |
| – OO software development | |
| – Mathematics | |
| Bournemouth and Poole College | |
| BTEC National Certificate – Electronics | |
| – Software Design Methods | |
| – Engineering applications of computers | |
| – Industry and Society | |
| – Analytical Mathematics | |
| – Electrical & Electronic principles | |
| – Microelectronic systems | |
| – Electronics X 2 | |
| – Mathematics X 2 | |
| Flight Refuelling Limited | |
| NVQ 2 – Engineering | |
| NVQ 3 – Technical Engineering | |
| ITE College | |
| City and Guilds – Engineering | |
| Winton Boys School | |
| 10 GCSEs at grade C and above. |
Management
People, time and conflict management, setting objectives and KPIs, performance review, problem solving, listening, caring, motivation, coordination, process, training, organisation, planning, mentoring, continuous improvement, ownership, accountability, delegation.
Web Technologies
HTML, CSS, WordPress, SharePoint, SharePoint migration, Drupal, Mendix, Joomla.
Programming
Jquery, basic PHP, Visual Basic.
Databases
MySQL, Microsoft Access.
Systems
Windows, Linux, Office, VMWare, SharePoint, Content Matrix Migration tool, Confluence, Jira, Salesforce, BMC Remedyforce, Ahsay, Lotus Notes & Domino Designer.
Networking
Cisco IOS, Junos, MikroTik, Firewalls, Wireshark, iPerf, VPN, Cisco Pix/ASA, Vlan, OSPF, BGP, MPLS, IPv4, IPv6, HSRP, NAT, SNMP, SYSLOG, NTP, DHCP, DNS, HTTP, TFTP, FTP.
VoIP
PBX technologies, SIP, Porta One.
WLAN
Deliberant, Ubiquiti, RF site surveys, Spectrum Analyzers.
Presenting with Presence and Impact, Jo Ouston and Co
Understanding and Developing Personal Impact, Speak First
Team Leadership, C4L
LIR and Ripe Database, Ripe
Lotus Domino Designer, IBM China
Fluke Metcal procedure writing, Fluke
Software Internal Quality Auditing, Neville Clarke
Microsoft Access Certificates, Deverill
Microsoft Office applications, Deverill
English Speaking, Poetry, and Conversation, New Era Academy
If you’d like to know more about my eduacation, skills and qualifications please visit www.david-spicer.com/cv.
Shaw Academy
Diploma, Wed Design
Shanghai Maritime University
Diploma, Chinese Mandarin
Teaching and Training Centre
CELTA, English Language Teaching to Adults
Bournemouth University
HND Computing / Foundation Degree
HNC Computing
Bournemouth and Poole College
BTEC National Certificate – Electronics
Flight Refuelling Limited
NVQ 3 – Technical Engineering
NVQ 2 – Engineering
ITE College
City and Guilds – Engineering
Winton Boys School
10 GCSEs at grade C and above.
Management
People, time and conflict management, setting objectives and KPIs, performance review, problem solving, listening, caring, motivation, coordination, process, training, organisation, planning, mentoring, continuous improvement, ownership, accountability, delegation.
Web Technologies
HTML, CSS, WordPress, SharePoint, SharePoint migration, Drupal, Mendix, Joomla.
Programming
Jquery, basic PHP, Visual Basic.
Databases
MySQL, Microsoft Access.
Systems
Windows, Linux, Office, VMWare, SharePoint, Content Matrix Migration tool, Confluence, Jira, Salesforce, BMC Remedyforce, Ahsay, Lotus Notes & Domino Designer.
Networking
Cisco IOS, Junos, MikroTik, Firewalls, Wireshark, iPerf, VPN, Cisco Pix/ASA, Vlan, OSPF, BGP, MPLS, IPv4, IPv6, HSRP, NAT, SNMP, SYSLOG, NTP, DHCP, DNS, HTTP, TFTP, FTP.
VoIP
PBX technologies, SIP, Porta One.
WLAN
Deliberant, Ubiquiti, RF site surveys, Spectrum Analyzers.
Presenting with Presence and Impact
Jo Ouston and Co
Understanding and Developing Personal Impact
Speak First
Team Leadership
C4L
LIR and Ripe Database
Ripe
Lotus Domino Designer
IBM China
Fluke Metcal procedure writing
Fluke
Software Internal Quality Auditing
Neville Clarke
Microsoft Access Certificates
Deverill
Microsoft Office applications
Deverill
English Speaking, Poetry, and Conversation
New Era Academy
I like to enjoy a fit and healthy lifestyle and being with family. I’m Christian and really enjoy a good bible study or two.
If you’d like to know more please visit www.david-spicer.com.
English: Native.
Chinese Mandarin: Basic.
Available on request.
Driving Licence: Full, clean.
Saving almost a million pound and getting the very first Team of the year nomination for SharePoint Services.
Working my way from 1st Line Support to Team Lead and SaleForce CRM lead administrator.
Implementing RemedyForce saving the company a 25K installation and configuration fee.
Received compliments from our US counterparts and appreciation from local managers regarding a quality system I designed and implemented. Using Lotus Domino Designer, I designed an automated track and review quality peer review system. This replaced a word processed document which lead to higher annual quality writing figures.
Upon leaving my post in 2006 I was gratefully awarded a 1 year sabbatical. This was accompanied with the facilitation of my university education fees.
During my calibration days I took to managing how we controlled our data. This lead me to seek improved methods of data management and care. Implementing the Fluke Metrology Calibration and Inventory management system changed the face of calibration at Flight Refuelling Limited. I later designed a database to share the system’s inventory. With over 100,000 assets, and customer requests by the minute, the database reduced calibration administration efforts significantly.